"Meeting needs, creating opportunities and preparing young people for the future"
Comments/Reviews
A few comments from young people we have looked after:
“very safe and happy”
“very cared for”
“people were always nice to me”
“staying on the boat, I get on with people”
A few comments from the staff:
“I think the young people have made fantastic progress and this can be seen on a daily basis”
“noticeable difference in the young peoples behaviour”
“young peoples needs and behaviour – carefully monitored and responded to”
“I have visited several projects in and around Aberdeen in my previous employment and can say Bachlaw is easily the best service provider”
“I have been involved in several ‘new ventures’ in education/care over 30+ years and believe that the setting up of Seaview has been very well managed”
A few comments from parents/carers:
“there is regular consultation and sharing of information, senior staff always deal with suggestions appropriately”
“the weekly reports and care plans are very detailed and reflect the needs of young person”
“very detailed and adaptable to meet young person’s complex and changing needs, Bachlaw appear to work towards meeting young person’s needs and change accordingly, they do not try and make young person fit in with what’s suitable for them”
“the accommodation gives a very homely feel, it does not have the atmosphere of an institutional residential unit”
“I feel in the time the young person has been placed at Bachlaw, they have made significant progress due to the dedicated support and care provided. The staff of Bachlaw have always put the needs of young person first and have been flexible in their approaches on how best to meet young person’s needs”
A few comments from external professionals:
“Always a pleasant, homely atmosphere. Young person in placement always prepared for visit and relaxed”
“I always feel welcomed and made to feel I am not intruding”
“always greeted with a smile and a cup of tea”
“have undertaken lots of joint projects that are beneficial to young people”
“communication excellent, work with young person excellent, open, honest and professional work ethics always evident”
“the young person is having a wonderful experience”
“caring, dedicated staff group”
“location is fantastic”
“lovely, homely setting”
“ideal placement for this young person, all risk and safety aspects addressed”
“I would also recommend to other authorities, without a minute’s hesitation”
A few comments from our inspection report from the Care Commission:
“Observation and discussion during the inspection evidenced the opportunity for young people to be involved in a range of decisions which would influence their care and support”
“individual integrated plans included comprehensive healthcare information and risk assessments to promote health and safety”
“the outdoor environment had been planned and developed with consideration of the individual interests of young people”
“an external board of advisors provided an objective overview of the service provided. The Board had met twice and was ‘made up’ of people with relevant experience and professional backgrounds. One of the Board had been identified to visit regularly and be available to speak to young people and their parents. The intention was that the Board would report to the senior staff of Bachlaw four times a year”
“the managers and senior staff were present at the service and aware of the importance of positive role modelling and supporting and encouraging staff”
To read our full report from the Care Commission click on the link below:
Care Commission report April 2010
